Hi folks,
I was supposed to fly out to the Far East yesterday but something came up at the last minute that I needed to sort out before I went. So I phoned the travel agents I booked the flight through (Airline Network
www.netflights.com) to change the date. They told me they could only do it as a full cancellation which would mean forfeiting the fare except for the taxes so I figured I'd have to go anyway. Got to the airport and thinking it was a shot in the dark asked the guy on the BA desk how much it would cost to change the flight. He looked at me as if I was daft. Nothing, he said and made the change there and then.
I wasted three hours yesterday afternoon with Airline Neetwork, they were unhelpful and could have cost me a lot of money. I know BA have had some problems in how they treat customers but they couldn't have been better. If BA had a YD account, there would be a big greenie on the way to them. Boo to Airline Network!!!
Cheers,
Stuart