Quote:
| Originally Posted by Juz RANT RANT RANT
As most of you know, I'm being made redundant at the end of the month.
I had no intention of going to the benefits agency/job centre, whatever it's called, but I have to, to be able to claim on my mortgage insurance.
So I called them up today to find out how to go about it, as I've never even been into one let alone claimed anything in my life, only to find that they were the most rude and unhelpful bunch of c*cks I've ever spoken to!
RANT RANT RANT
Juz |
Sorry you had a bad experience. Generally people in Job Centres (or JC+ as they are becoming known) are helpful and pleasant, and although it doesn't excuse how you were treated they do have to put up with an enormous amount of abuse from some customers. I suspect that this gives them a 'thick skin' and can make it difficult for some people to switch between the ordinary person and the scumbag screwing the system and shouting at them when they get caught.
The average AO who deals with customers will be earning around £15k (depends on service though). Some of the staff in JC+ are so poorly paid that they claim benefits as well as the customers.
PS I work above a JC+, and although I'm not a front line guy (IT rather than benefits), all of the guys I work with at one time or other have been - talking to them about it gives me a new respect for DWP staff.
PPS Kate on the forum is a JC+ advisor, drop her a PM and I'm sure she'd be happy to help)