Quote: | Originally Posted by Juz If someone comes in rude and agressive, then being rude and agressive back will only heighten the tension not reduce it, and if someone comes in being calm and needing help/advice, then there is no cause to be rude and agressive either.
I also said
Yeah, I am serious.
You can be firm, authoritative and principled WITHOUT being rude.
Juz | Juz,
Only replying to "there is no excuse for being rude to customers".
You're quite annoyed aren't you? I can tell, I'm very perceptive  .
Good luck with the job hunt.
Bryan
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Citius, Altius, Fortius? No: Lower, Slower, Fatter. |