Quote:
| Originally Posted by Juz lol, no, I'm ok, sorry if I'm ranting a bit, but I come from a customer service background, so it's one of my pet hates. And just because it's a govt unit, I don't think it makes a difference.
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There is one important difference for customer service between Govt and the private sector - the govt can't choose their customers. Where a bank could ban a customer for life if they start getting abusive, the same is not true for parts of the govt, the DWp being a good example.
By their very nature the DWP have to deal with the people at the bottom of the heap. A guy I used to work with had to arrange a police escort on some of the home visits he used to do - in the private sector the company would just say 'stuff it' and wouldn't allow them to be the customer any more.