[Conor]

My mobile has started playing up after 2.5 years, so I thought I would have a look at upgrades. I have an O2 contract so I wandered into the O2 shop and fell for a S700i, which would apparently cost £79. I thought I would call O2 up and see if I got any discount for being a loyal cutomer.

They quoted £200+ fpr the phone, my flabber was gasted. I called them straight back, assuming they had misunderstood. They quoted £170, I told them their own shop was offering for £79, they said that they would do a price match....against their own shop.

I waited a bit, having several deep breaths, and then, while out shopping, went in to the shop to have a look at the phone again and thought I might as well pick one up there and then. The person in the shop said that as I was a loyal customer etc etc I could have it for £60, unfortunately I recieved a phone call and had to run off so I thought I would leave it. Later I passed carphone warehouse and thought I would check there, they said they would offer me the same phone on O2 for free with three months double minutes and texts.

I thought this was as good as it would ever get so I agreed. They called O2 to arrange for me to cross over to their O2 contract. The O2 person wanted to speak to me and, after threatening to charge me a months line rental in lieu of notice on my current contract, she asked what the offer from CW was. I told them and they said they would match it. I said I'd call them back, when I did they told me they were out of stock for the phone.

So to sum up, as a loyal and valued customer I was offered the phone for £200+ (I think £270), after wasting a week of phonecalls, surfing etc they will not only give me the bloody thing for free, but they'll double my texts and calls FOC for 3 months.

WTF didn't they just do that in the first place and save me the fecking hassle.

end of rant

Conor