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| Originally Posted by Conor I wouldn't judge a dive center too harshly due to their response to email.....they are generally only slightly more IT aware than the local car mechanics |
If a dive centre has a website or advertises their email address in the diving press I expect them to be equipped to respond to an email enquiry.
If they don't it's simply a sign that they are not bothered about their business as they can afford to turn away someone wanting to do up to 20 dives. After all what's the point in advertising an email address if you have no intention of ever responding to enquiries. To me it's just a sign of not willing to make the effort. That in itself is enough for me to reconsider whether I want to dive with them. I mean...what else are they not willing to make an effort with?
I dive throughout the world when I can. Often I only know a few days before hand whether or not I'll be able to dive in a place or not. I always send an email and to date only three places have failed to respond. Guess who didn't get my booking.
That's not to say if they do reply I will automatically book with them but they stand more chance than if they don't!