I've ordered a couple of items from Deep Blue and what they did send was wrong and the other was out of stock? (website not updated).
So I happened to be down Tynemouth the next day so I went in to get the wrong item exchanged, did I get a apology?
Yeah a sort of half arsed "That'll be Little Chris's fault , his a div, I hit him if you want?"
But then again, think yourself lucky, you really could have worst off Deep Blue:-
icNewcastle - Probe reveals errors behind dive death