Now then, I know very, very little about all that there new fangled computer stuff so whilst I'm grateful for advice, please post it in numpty language!
I bought the laptop in November. It has windows vista as the operating system. It's been absolutely fine until yesterday when I switched it on to see a message telling me that my user profile was not loaded correctly and see the event log for details. I don't know where the event log is by the way. My pictures and favourites were missing as was my sky broadband programme and my norton 360 security. I reloaded the broadband and security discs which worked fine, shut the computer down, but when I switched it on again, the sky and norton had gone again. When I tried it this morning everything else was still missing but the norton had returned.
So, what's happenening? The computer is still under warranty but is there something VERY SIMPLE that I could do myself?
Thankyou.
