Quote:
| Originally Posted by hogen-deifar If you've ever dealt with Virgin Media you'll understand that getting out of a contract with them is nearly impossible. Even if you wait until the end of the term of contract and submit the 30 days notice. I've know people who have done everything the "right" way and have been threatened with court action for payments of unpaid bills that were charged AFTER the notice expired. They've had it noted for non payment on their credit report too, so that's given them a slightly adverse credit history. Personally I'm waiting for that stage of the game!!! However, I've told the manager when it finishes on 15 February I want an email from him telling me what my full and final bill is and that once I've been paid there is nothing more due. As long as I get this IF they took me to court I'd let them, because I've got all the documentary evidence to get it kicked out by the judge. I've nothing to lose on this respect, so I'll happily let them take me! Because I know I'll be in the right and they in the wrong! Then I'll seek compensation!
See, don't mess with me VirginMedia!!!  |
Well, by way of an update, I was right, sadly! Today I received a Default Notice AND a Disconnection Notice. Surprised??? No. Not at all. I've got it in writing my contract had finished etc. And now they're demanding over £100 from me, court action AND disconnection (for a service that was officially disconnected on 15th February).
And so the battle commences.
I emailed the manager I'd previously discussed this with. But, bearing in mind he didn't reply to my last email I was a bit dubious it'd do me any good. So I googled to find out who their CEO was. Good old Google told me, so by using the other people there that I'd personally emailed I thought I'd forward my email to the CEO, Neil Berkett.
Guess what?!? He's reading his emails today and he's replied! All his email said was "I'm sorry; let me look into this for you." And I've copied and pasted it. That's all he said!!
In all honesty I didn't think it'd even reach him, let alone get a reply! Oops!
Oh well, watch this space. Despite taking it to the top, I was fully intending on letting them take me to court. I don't owe anything, I've got that in writing. My contract has been cancelled. I've got that in writing. So I was going to attend the court hearing armed with my evidence. I wouldn't have been charged costs they would've. If the "boss" can't resolve it then I WILL go to court and fight back. Perhaps even counter claim for some random reason. Not thought of a specific one yet, but I'm sure I'll be able to think of something spurious!
Please, if anyone does get grief from a major player like this don't give up. Mine's not over yet, but I was completely expecting this. I am disappointed I was right in my assumption, but that's life, I guess. Gone are the days of real customer service.