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| Originally Posted by nickb I've been with VirginMedia for my broadband since they took over from NTL. I did have NTL telly but it was shite and I eventually went to $ky.
I must say in their defence that their cable broadband is excellent and, although it's expensive at £25/month for 4Mbit, it's worth it to me for the service. I had an issue late last year with the speed dropping right off and losing connection but it turned out that the cable modem was shagged and they sent a guy straight out to replace it AND credited me with £50 for the hassle  |
Oh, don't get me wrong. The TV (apart from not getting Sky One), broadband and phone service was superb. Didn't have any issues with any of them. It was their billing and customer service related to that. From the onset my bills were wrong. The dates they tried to claim the instalment changed regularly. They claimed twice in some months. The list was never ending. And that's why I ended up having my service cancelled. From what I can gather the whole thing is improved since it was NTL, but it's still bad service.
Been with Sky just over a month now and I asked to change my payment date to coincide with my pay day. I received a letter confirming when it'd be effective, how much the next instalment would be and then the payments monthly on which date thereafter. That's all Virgin had to do, but they couldn't get it right and they screwed up on customer service.
From a package perspective I'd recommend Virgin completely. I personally suffered due to their admin side of things and I know there's others on here who'll say the same thing. IF they get it right then there's no problem with them at all, but it seems if they fail they fail big time!!!