Quote:
| Originally Posted by hogen-deifar Please, if anyone does get grief from a major player like this don't give up. Mine's not over yet, but I was completely expecting this. I am disappointed I was right in my assumption, but that's life, I guess. Gone are the days of real customer service. |
Call me a cynic but this sort of thing happens so often with utilities these days I am sure they are using crap customer service as a revenue centre. They keep getting away with it too.
We just got a summons from British Gas, because we have not paid for the units they estimated over the meter reading, when they finally managed to relinquish our supply, some 9 months after taking it over without our agreeing to it.
It annoys me no end that we are all now expected to waste our lives hanging on the phone to talk to incompetents? Someone must be bloody accountable because it sure isn't these corporates. If I tried to do business the way they do I would end up on a fraud charge.
Hope you get the barstewards. Could you counter claim for the time they have cost you?