Sadly insurance companies do not seem to respond to letters even when sent by trackable and signed for post unless the policy holder has informed them. I know this from bitter on going experience. Before christmas a young man crashed his car into our dry stone wall when playing racy racy with his mates in 2 other cars. Cost to repair approx £7000 the police were involved attended etc etc. Insurance company has not responded to any commmunication as yet! Next step we can think of is to complain to the Insurance ommbudsman or whoever regulates them.
Looks like we will have to pay for the repairs ourselves.......
