Phill popped over with a 21w LED on Weds and we had a quick look at it and the beam it produces "above the surface". I'm sure these are just small teething issues. HID's on borrowed time I reckon. Not quite dead yet - but not far off I reckon
I'm sure Phill will get it sorted for you.
The ballast just went on my 21w HID - first problem in 3 years - largely due to American customs chucking it all round Miami airport
It went back to Salvo - Phill lent me a 21w HID FOC for two months and it's cost nothing to get it sorted because Barry felt it shouldn't have gone.
You really can't ask for more than that can you? I'm sure you'll get it sorted. The quality of these LED lights and the compactness of the heads is terrific IMO