| More about the travel:
I called American Airlines two weeks before I travelled to see if I could book my seat in advance. I was told that you can only book your seat at the check in desk. This is strange because I went on their website allows you to select/ change your seat, but when I tried the entire plane was showing as full except for one seat
I got to the check in desk well over two hours before take off and asked for an isle seat close to the front of the plane. I was told that the seats are assigned at the departure desk. I questioned this and was told that this is how things are always done on all airlines!!!!?????
So, I skipped the usual compulsory duty free shopping and rushed through to departures and was given a pre-printed boarding pass for 44D ….. NO!
I was not accepting this seat at all, ever!
I was told that the plane was full and there were no other seats. I pointed out that there were no more than 20 people in the departure lounge and that she can switch my seat with someone else’s.
No, she said that the seats are assigned a year in advance to people. Well that just did not make sense to me and I was getting conflicting messages from American Airlines staff, she was not prepared to help me at all or provide any explanation to my questions and I reluctantly accepted the boarding pass.
As they started to board, I went back to the lady on the desk and appealed to her to change my seat. She sent me round the corner to someone else who it seems assigned the seats (had she been standing there for the entire past 12 months? I wondered)
Without much trouble she changed my seat to a front bulk head seat and there was a spare seat next to me! And the plane was not full
On the flight to Miami we were given an omelette – not very nice
Then five hours later we were given a snack – quite disgusting
And the drinks trolley came round once only
I was so hungry!
I asked for a glass of water after 7 hours and was shouted at to get out of the galley – I was not in the galley, the staff were rude and arrogant, clearly hated their jobs or maybe the people that they worked with from comments I heard from one cabin crew
There was a complete debacle at Miami airport
I had to go through immigration, pick up my bags, drop them somewhere else and then go straight through to departures
I’m so surprised when my bags turned up at Providenciales
I was impressed with the finger printing and that they took pictures of everyone as they cleared customs. Is Heathrow T5 going to implement this?
We were delayed an hour and all we were given to eat on the next flight was an airline measure bag of salted pretzels during the next flight |