Quote:
| Originally Posted by neilh I might have to steer my folks that way - they're getting pretty cheesed off with the usual offshore call centres 
Shame my folks connection is being capped and seems to constantly drop in and out
Mind you that's a sample of 1 that I've got experience of  |
moving to a maximum service of 50mb sounds great, but in reality few people need a service that fast. The good news is that by enabling 50Mb, Virgin Media are deploying a new version of the transport mechanism ... DOCSIS 3. By moving the 20Mb customers to DOCSIS 3, this will make all other tiers of service more reliable.
If the connection is dropping out, call faults, and get an engineer out. If they aren't big downloaders they should not be being throttled (see above), so it sounds like a config or cable modem problem?