Quote:
| Originally Posted by TerryH Going on all the other posts you might not like this.
You must have had a dialogue with the company to agree on faulty parts,
replacements etc, etc. If so why didnt you ask what was the returns policy
and if they wanted the incorrect part back? You knew it was in effect a
loan, so IMO should have asked.
But .............
The company isnt exempt from this. They also had the opportunity to
remind you to send the part back back and failed to do so.
So. I reckon it's 50/50. |
hi,
50/50 doesnt sound that bad, its the reason i am asking. if i had not considered i was being unreasonable i would have just slagged them to vent my feelings, but i thought i would get some opinions.
i have no intention to name them in this thread, as then you get the attackers and defenders which will dilute the poll. This is about the actions (as i have listed them, ie my side of the story)
i did have dialogue with them and we agreed they would send me the replacement and i would then return the incorrect item.
However they appeared not to test the replacement and it was faulty when it arrived.
If the replacment had worked, the original would have gone back immediately.
So instead i had to faff about, checking i wasnt being stupid and doing something wrong, checking to see if it was an obvious problem, comparing the installation of it to the original that worked etc. Then returning it. (which was the bit that took the time as i was travelig back and forth to my parents to see my father in what turned out to be his few weeks. Which i admit is not their problem)
They now appear to have changed their minds about sending the correct part first.
A little bit of compassion and understanding would be nice.