Quote:
| Originally Posted by drunkdiver Hmmmmm. I got my torch about 2 weeks after ordering it. Unfortunately it was from the bad batch and broke on its first outing. I sent it back to niknaks two weeks ago yesterday. Salvo in the US are yet to receive my torch for repair (two weeks after niknaks got it back). I still have absolutely no idea when I will have it back. I cant believe it takes two weeks to send something to the US. And once they get it they still have to fix it or replace it and then send it back.  |
Her Majesty's Customs will do what they will do I'm afraid, there is nothing that can be done to speed things up in this situation, I agree it's bloody frustrating.
Quote:
| Originally Posted by drunkdiver I seem to here a lot of stuff on here about good quality service from niknaks and salvo but that is not what I have experienced. In my opinion Salvo should have replaced the torch with a new one (without the batch problem) straight away rather than leaving me in the dark (pun intended). |
They/we would have if they/we could. That possibility didn't exist.
Quote:
| Originally Posted by drunkdiver Its such a shame as for the one dive when it did work it was amazing. |
Which makes it all the more galling all round I agree.
This is an unprecedented situation in terms of problems, I do know that Barry and team are doing all they can to fix the situation ASAP.
I can only apologise on behalf of Salvo and of course ourselves.
.