Quote:
| Originally Posted by Sixsquid  Will you behave! Just 'cos this time in 2 weeks we'll be in Scapa !!   |
No, you didn't say.
The thing is - will you go to any other shop for a mobile now? No, I didn't think you would. Its called great customer service and you are now a loyal customer and are price insensitive (because you will know the levels of service that they will offer) - they make more money and you are happy to pay them.
You really need to get this URL to his boss!