Smarttrak won't start (please help me!)

[soldave]

Well I've gone ahead and bought the Uwatec Smart Com console this morning, and installed the Smarttrak software (V1.0.3.23) so I could change the tank pressure settings to metric, and log my dives. I managed to install the software (but only after stopping many othe rprocesses on my computer), but now I can't run the program. If I run it I get the following series of error messages:

"Jet error: No Microsoft.Jet found"

After clicking ignore (clicking abort just closes the program):

"Download latest Jet from Microsoft's web-page"

Click ok, which causes the splash screen to appear, but then:

"Open logbook: Provider cannot be found. It may not be properly installed"

I then get a box so I can choose a logbook to open. But I cannot run the program so the only option is opening "demo.slg". If I do that I get the previous error message. If I click cancel then the startup procedure stops.

I am running Windows XP Home Edition SP2. I have checked an my version of Microsoft Jet is the latest version, so I can't install a later version. Does anyone have any idea what I should do, as the computer isn't too much use to me in imperial measurements and without the logging & other options which are included in the program?

Many thanks in advance to anyone who can offer me some advice.

[soldave]

A tiny bit more info is below.

When I use the original CD that came with the dive computer, I can choose "supplemental programs" and see which programs I have and which I need. It says I have Miscrosoft MDAC 2.8, Excel and Adobe Acrobat. But it says I don't have Microsoft Jet. When I try to install it, it says that a newer version is already on the system. Very strange...

[Fiona]

I hope you get someone to help you out, I have the Smart Pro computer and Smarttrak software but I have never had the problems you describe.

The only problem I had was I could get the software to recognise the dive computer just kept getting device nor found.

This was only sorted when I read about ending one of the McAfee anti virus applications just before I downloaded the dives.

Sorry I can't help you with your issues.

[soldave]

Thanks for the words Fiona. I've heard the SmartTrak software is excellent, which is why I'm really frustrated at it not working. I've posted this on a few boards and emailed Scubapro, so hopefully someone can find an answer for me.

[Fiona]

Originally Posted by soldave

and emailed Scubapro, so hopefully someone can find an answer for me.

Don't hold your breath with Scubapro, when I was having trouble they were no help at all.

I know I shouldn't say this but I came across my answer on Scubaboard so you might want to have a look on there.

[soldave]

Originally Posted by Fiona

Don't hold your breath with Scubapro, when I was having trouble they were no help at all.

I know I shouldn't say this but I came across my answer on Scubaboard so you might want to have a look on there.

Have already posted a message there, but no replies so far...

[scubacoach]

Soldave
I would suggest you download the software direct from the Uwatec or Scubapro web site. http://uk.uwatec.com/software/software_smarttrak.asp You should have no problems running smartrak on XP. Unless you have Macafee antivirus software. Also if you have a mobile phone link via infrared system on your PC it can stop the exchange of info. The xp should set up the download straight away.

[soldave]

I have downloaded the latest version of the software from Uwatec's website. I don't have Mcafee running on my system and I know I shouldn't have any problems running it on my XP system, but unfortunately I am still having the problems I described above

[jean-michel]

Hello Soldave

i have the same problem this smarttrak, i start the install and the program stop at the end , do you have a solution ?

thanks

jean-michel

[Manta]

I never had any problems with the software.
I wish you all the best with solving this problem.