Mares RGBM M1

[Daz217]

Bought this about 9 months ago but alas although i have the box and instructions i can't find the reciept.
Anyhow 85 Dives later and i notice there is a large mark/blob under the screen
Initially i thought it was a bubble of water but looking closer it appears to be some sort of clear adhesive. The outer case has not been compromised nor is the exterior of the glass marked in anyway. The computer still seems to function but i'm not happy bloody hell it's less than a year old with less than 100 Dives on it.
I call the shop from wence it came and make out my case all very polite and respectful.
Speak to a young assistance who seems to know shag all about Diving. He advises me to go direct to Mares. Fair enough i ask for their contact number . He tells me to look it up on the internet i explain i have tried that prior to calling him but unfortunatley there is no contact number.
He replies"Yes they are quite hard to get hold of." (well they f**cking would be wouldn't they if there is no number.)
I remain calm and discuss my options with said young man. We agree that i should return the computer to said store and take it from there.
I jump in the motor and drive 50 mins down the road to sort it with computer boxed.
On arrival stand about waiting to be seen/served whilst young staff are busy on computers answering phones etc. Eventually approached by same young guy who had spoken to me on the phone. We discuss again and i show him the computer which confirms to me he knows nothing about diving Explain i don't have the receipt but as i only bought it mail order about 9 months ago surely i would be on their computer system. Apparently not(Not sure about that maybe it was true or equally maybe he could not be arsed to look) but he accepted what i said in so much as i bought it from the store.
He explains he will send it off to Mares for repair/replacement. "Ok how long will that take?" i ask. "Give us a call in 3 weeks" he replies
3 WEEKS!!!!!!!! but i need it sooner than that like Bank Holiday weekend is there anything he can do to help me out on this one. "Unfortunatley not" says he.
Oh well "Will you call me when it gets back?" he replies "No you need to call us within 3 weeks or we'll sell it." WTF!!!! seeing they will know when it arrives back at the shop wouldn't it be easier for them to call me to go and fetch it? No i'll just call on spec every day from next week to see if it's back. Seems arse about face to me.
With that he issues me a receipt and continues talking counterstrike etc with his equally young work mates.
I left feeling a little pissed off. I was nothing but polite but god was i seething underneath, maybe i'm too polite/accepting but you can't change who you are.
Looks like tables and watch for me over the Bank Holiday.
It was only a £200 computer when i bought it and i suspect Mares will not repair it anyway(it does not seem viable/economic) so i suppose i was rather hoping that the store would just replace it

[ratcliffe]

I use the RGBM M1 myself and had no problems with it. I got mine for 99 quid at last September's dive show

Serious note though, if you are struggling for a computer, you can borrow my backup M1 if you like (the older grey non RGBM version). If it gets you out of a hole, and keeps a trip on then let me know and I can post it up to you or something. I'll have it back afterwards though

[Daz217]

Thanks for the offer mate very decent of you but i'll be ok on the tables as it's St Abbs so don't expect much if anything over 18M which gives me more than enough bottom time.

[ratcliffe]

OK Daz, but if you suddenly find a need, just holler

Enjoy practicing with the tables - I did a couple of dives on them recently after about a year without bothering due to using computers, and it was surprising how much I had forgotten

[Paul Oliver]

Your going to St Abbs and not planning to do the Glanmire?

I'd keep chasing them, but tables and a watch work fine, or they did for me for 10 years or so

[ratcliffe]

True, my first 50 dives were done either on tables and watch only, and later D-Timer, it took until Dive 51 to use a computer for the first time, and by dive 100 I had forgotten how the tables worked. Now at almost dive 150 I am making an effort to put dives onto the tables, so that I can remember how it works!
It is amazing how easily you just come to rely on that wrist mounted computer so blindly...

[Daz217]

FFS!!!!!! after chasing this up with the LDS where i bought and returned my computer to(some 4 weeks ago) i am told that it has been sent back to Mares in Italy.
I can't understand the logic you can buy a new RGBM M2 for £99 what are they arsing around at?
It will have cost nearly that in bloody postage. Would it not be easier just to give me a new computer?????
Mentioned this to the LDS and was told "That's up to Mares not us." Oh well i seem to remember them being quick enough to take my money off me less than 12 months ago but now don't appear to give a monkey's.
Offered a loan computer which is fair enough but still involves a 40 Min drive to collect it.
I think i am right in saying that under the sale of goods act the LDS are liable for faulty goods for the first 12 months? this was the case with my Xbox when that went bobies skyward the shop tried the same "We will send it back to microsoft it'll be back in a few weeks" I kicked off quoted the sale of goods act following advice from the CAB hey presto instant replacement from the shop. Now i don't know if i was right or if the manager was just being helpful either way it worked out in my favour.
I would not mind so much but i really hate shit after sales service and the couldn't care less attitude of this particular LDS.
Anyway guess where i won't be spending my hard earned on Diving gear in the future.
Rant over.

[wokauvin]

Originally Posted by Daz217

Bought this about 9 months ago but alas although i have the box and instructions i can't find the reciept.
Anyhow 85 Dives later and i notice there is a large mark/blob under the screen
Initially i thought it was a bubble of water but looking closer it appears to be some sort of clear adhesive. The outer case has not been compromised nor is the exterior of the glass marked in anyway. The computer still seems to function but i'm not happy bloody hell it's less than a year old with less than 100 Dives on it.

Hi Daz,

This obviously isn't an isloated problem as the same thing has happened to both mine and the missus' M1's. I haven't bothered to do anything about it as it still seems to work fine and the bubbles don't block the display. Maybe they just need a few chamber rides to right the 'bend'!!

[ratcliffe]

I must be lucky, as both of my M1's appear to be functionng fine (once I discovered that they really like Duracell batteries and not the Tesco Value ones )

Hope you get it sorted soon Daz...

[Daz217]

RESULT,
A tad too long coming for my liking but non the less Mares are sending me a NEW computer. M1 is discontinued so i'm getting the RGBM M2. Hurray and just in time for my jaunt to the Farnes next weekend.