V-plan or GUE deco plan or ...

[rossh]

Originally Posted by misterfrogfish

Thanks for the all the input. I have just downloaded GUE Decoplanner.

I tried to get V-planner as well but I was put off when after 5 minutes of filling in my details the price jumped up with 17% tax. At the very last moment!

A bit slimey I think.

Thank again,
MFF

That would be the VAT. The EU and others have laws that require all online merchants the world over, to remit VAT back to the EU or other collectors. It has been this way for many years now.

Regards

[misterfrogfish]

The VAT is not a problem. It is just the way it was hidden until the very last moment.
It was supposed to be $85. When the 'click on pay now' window comes up, it jumps up to $99.99.

I don't mean to moan but this was deliberately hidden until the last moment.
Not the way to do business. Not with me anyway.

GUE dplan was the same price from start to finish. No add-ons.

Sorry to gripe.
MFF

[misterfrogfish]

Hello ROSSH,

I didn't realize you were from Vplanner. Thanks for getting in touch.

If you offer a product for a price then sell it for that. The tax should be quoted or included.

What you do is normal for America but elsewhere in the world it is considered a bad way to do business.
Especially if you have to go through all the address and card filling details before finding out.

No offense. Just letting you know why I chose the other product.

MFF.

[NotDeadYet]

Originally Posted by misterfrogfish

What you do is normal for America but elsewhere in the world it is considered a bad way to do business.
Especially if you have to go through all the address and card filling details before finding out.

Err... it's not. I run my own company and pretty much all business suppliers, manufacturers, etc., quote prices ex-VAT.

Can you collect VAT though if you aren't VAT registered?

[rossh]

Originally Posted by NotDeadYet

Err... it's not. I run my own company and pretty much all business suppliers, manufacturers, etc., quote prices ex-VAT.
Can you collect VAT though if you aren't VAT registered?

The tax should be quoted or included.

Hi,
Online sales means it can be sold into any country where tax rates vary from 0% to over 20%. Hence it hinges on the address details of your payment, and this cannot be known until the address information is entered. It does say "VAT is extra..." on the various pages.

I believe the EU forces this onto the credit cards systems who in turn, force compliance onto merchants. I use a large registration service, so it's their problem to manage, and they have to remit it back, as well as allow for tax exempt organizations.

Regards

[misterfrogfish]

Hello,

I don't want to cause any trouble and will shut up if you ask.

My views are from the customer not the seller. Maybe what I say could be of help to you and that is my intention.

Your first page and all the following show the price as -
Windows, Linux: $85 / €65 / £45

The very last line on the first page 'small print' says about tax being incurred. In my opinion this is very misleading and is probably the intention.

I like v-planner and will probably buy it one day.

I guess what really riles me is that everyone I know who has it got it for free and offered it to me. I decided to pay for it because I thought it was the right way. I feel like I got a pie in the face.

Whatever the EU tax law, small print , other companies etc etc say - if you don't want to lose 'some' of your customers. Be a bit more honest about the final price.

The above is written with good intentions.

MFF.

[Barbel]

If you have software on your home PC you can access it from any interne cafe and run the software using a program like this https://www.gotomypc.com/tr/gg_UK/Go...Location=en_GB its not cheap but could be useful

[Scuby]

Originally Posted by NotDeadYet

Err... it's not. I run my own company and pretty much all business suppliers, manufacturers, etc., quote prices ex-VAT.

In fairness ex-VAT is usually only ever quoted as the main price by companies intending to sell to other businesses. Or at the very least they show both ex- and inc-VAT together.

I have to agree that I was also very surprised when going through the checkout to suddenly find VAT thrown on top.

David

[steveharriss]

I don't know why VAT should come as a surprise. I've checked the cached pages for V-Planner and there has always been a full sized text note on the registration page

"Note All orders receive the registration details in an email upon purchase. Credit card, Paypal receive details instantly. Phone, check and mail type orders upon approval. Residents of EU countries will incur a VAT charge, and registered companies are exempt."

I see they've supplemented this with smaller text immediately under the pricing now but I bought the software around a year ago and have no complaints. Don't you pay VAT on all your purchases in the UK?

I'm sure someone will correct me but I think you'll find you should have paid it on your other software purchase as well!

[steveharriss]

The EU "E-Business Directive" (Council Directive 2002/38/EC) came into effect on 1st July 2003. The effect of this directive is to implement the imposition of VAT in on Internet delivered information or services within the EU. This amounts to a tariff of between 13 and 25 per cent on items such as software or music downloads, any transactions as part of online auctions and subscriptions to internet service providers, sold over the internet anywhere within the European Union.

This Directive applies to non-EU companies and thus if your company is based outside the EU and providing Internet delivered information or services within the EU you should read this as failure to register and account for VAT could render you or your company liable to criminal prosecution for tax evasion, money laundering, false accounting or similar offences.

So GUE aren't playing by the rules and are liable to penalties but, as the importer, it's you they also leave liable to HM Customs and Excise!