Help: Getting PAC numbers out of O2 / Carphone Warehouse

[Scuby]

Since the members of YD seem to represent pretty much every industry in the UK, i'm hoping someone can help!

For the past three weeks, i've been trying to leave O2. I called them, asked to cancel, went through all the "are you sure" etc, and they agreed and said i'd get my PAC number a few days later. A few days later I called back and it was going to be another few days. Another few days and it was going to be another week. After that week passed I was told it wasn't in the system and would be re-requested and take 48hours. 48 hours later I was apparently misinformed and it will be 5 days. And now that time has passed, called this morning, and told it's not in the system and they've re-requested it and it'll be 48 hours.

Totally ridiculous, I think you'll agree - particularly as the Ofcom rules say "the operator must provide the PAC, or a reason why it cannot be given, within 2 days of the request". I asked them about this, and they said "yes, we'll request it and it'll be 48 hours". Sense of deja-vu!

I did also try calling Ofcom to register it as a formal complaint and get them to investigate, but they were having "difficulties" today and their phone lines wouldn't let anything through.

So i'm hoping someone has some experience of this, or has had this problem before, or knows the industry, and what I can do to get this sorted. I really am at a total loss - O2 don't care, Ofcom are uncontactable, and formal complaints (while I will certainly follow up this route) won't speed anything up.

HELP!

David

[gerbil]

put your complaint in writing to O2, keep one copy and another copy to OFCOM, another copy to MD of company, asking for satisfaction within the time period as laid out in OFCOM regs stating clearly your previous encounters and saying explicitly faliure to provide it to you in given time period will result in complaint procedure being followed and your expectation of compensation if not satisfied. Send letter via email and snail mail (recorded post if need be).

put simply they are taking the pee and you need to draw a line in the sand

[Bantam]

If it's any consolation, I'm currently helping to migrate the best part of 500 handsets from Vodafone to Orange, and we're having stress with both of them.

Voda have been taking up to 3 weeks to provide a PAC code, and Orange have given us dates for migration of a week to two weeks.

Just not good enough, really. I think the PAC system is in turmoil at the moment. I know it's not what you want to hear, but be assured you're not alone, and good luck!