Anyone work for BT, urgent help needed!

[Jules]

Does anyone on here work for BT and can search your intranet for some contact details for someone who is "director of customer services" or head of "very unhappy pensioners who BT are sueing for money they don't owe us" department or something similar???

My mum aged 73 today got four more red bills and threat of legal action for a service that BT never provided. I have spent the past month trying to ring BT (just forget it, after queing for an hour no-one ever answers) and also logging it on their website (they will contact me back within a day apparently but they haven't )

My mum is really upset and I need to write a very stroppy email to someone who is high enough in BT to kick arse and get these stupid bills stopped.

So please can someone give me names job title email address and phone number of the right people in BT . A PM would be great.

Thanks

my mummy will love you forever

Jules

[witchieblackcat]

I wrote to Jillian just the other day. She's the customer service director.

[StuartC]

Originally Posted by Jules

Does anyone on here work for BT and can search your intranet for some contact details for someone who is "director of customer services" or head of "very unhappy pensioners who BT are sueing for money they don't owe us" department or something similar???

My mum aged 73 today got four more red bills and threat of legal action for a service that BT never provided. I have spent the past month trying to ring BT (just forget it, after queing for an hour no-one ever answers) and also logging it on their website (they will contact me back within a day apparently but they haven't )

My mum is really upset and I need to write a very stroppy email to someone who is high enough in BT to kick arse and get these stupid bills stopped.

So please can someone give me names job title email address and phone number of the right people in BT . A PM would be great.

Thanks

my mummy will love you forever

Jules

e-mail may not be sufficient/effective enough.

Write letter to their Chief Executive (all businesses will have one of those!)
send it recorded delivery and explain the crap service you've encountered, how it constitutes harrassment of a vulnerable person etc, and that you expect a written reply.

Mention OFCOM and your local MP, local newspaper etc etc.

I'm sure it'll result in somebody sitting up and paying attention.

[stevechesh]

Jules,

You might also want to take a look at this. I know it's not strictly relevant if there is no debt in the instance you originally describe, however, BT "think" there is, so will be covered by this.

Worked quite well for me when i got loads of hassle off the IR last year even after i'd paid everything.

National Debtline England & Wales | Debt Advice | Factsheet 03 Harassment

Section 40, 1 (a) is a the best bit.

"A person commits an offence if, with the object of coercing another person to pay money claimed from the other as a debt under a contract, he:
harasses the other with demands for payment which, in respect of their frequency, or the manner or occasion of making any such demand, or of any threat or publicity by which any demand is accompanied, are calculated to subject him or members of his family or household to alarm, distress or humiliation;

[Mal Bridgeman]

Sending you a pm.
Mal

[supergirldiver]

I hope you are making some progress now - if you still need help
pm me - my husband is ex BT and may be able to help.

Good luck - :-)

SGD

[SilvaFish]

I think you can get names and addresses of chief execs from Company House website?

[Simon A]

Jules,
If all else fails ring OFCOM and tell them about your situation and that BT keep you on hold, so efectively you cant contact them. Ofcom will make sure they call you back sharpish (it worked for one of my friends when they had a similar problem with NTL)
HTH
Simon A

[Jules]

Ok I have emailed the CEO, thanks for the email address and will see if I get a response.
My poor mummy is very upset by the tone of the letters

Jules

[yazzyfooty]

Originally Posted by Jules

Ok I have emailed the CEO, thanks for the email address and will see if I get a response.
My poor mummy is very upset by the tone of the letters

Jules

BBC Watchdog would also be very interested in BT as they do regular features on BT and their poor performance levels and threatening letters they send.