Good for T-Mobile, Bracknell

[Sixsquid]

I've got to say how happy I am with T-Mobile, Bracknell branch. In particular the manager, Chris.

I was actually quite happy with T-Mobile prior to my last phone but, as I wanted an N91, I ended up on O2 and through Carphone Warehouse - don't even get me started on Carphone Warehouse!
I had always got my mobile phone and service direct with the network provider before so, as my contract was up I was interested in returning to T-Mobile but needed to get the best deal possible on a Windows Mobile.

I visited Three, O2 and Carphone Warehouse (who were all sadly lacking) before I found T-Mobile in Bracknell (they had moved) and then I was offered loads of advice, assistance and demo-ing. I was pretty much sold and but told the manager I wanted to think about it as I would be back in town on Monday and he said he would have advised that anyway. So no hard sell but a lot of excellent customer sales

So, cutting to the chase, I returned and was taken through everything with care and consideration. They managed to sort a deal and tariff I could live with while also swinging it for me to have the phone I wanted (but could not possibly pay £xxx for) and threw in a number of other items, such as a blue tooth head set, to ease my transition from my old phone to a very different Vario III.

I returned again on Thursday and called CW for my pack number – what a nightmare ! After having to repeatedly assert I wanted a pac number and did not want to discuss all the ‘loyal customer’ offerings with them to the point where I actually had to say “you’re getting my dander up now and I don’t want to be rude” they told me I had to write in for the pac number. Clearly all the security I had already gone through wasn’t enough but of course they’ve been calling ever since to wind me up.
At my request, Chris gladly typed up the letter so I could get it straight to the post office and sent recorded delivery. He even supplied a stamped envelope

More patience from Chris while I screwed my eyes up to read all the small print and the deal was done. I was assured I could call if I had any problems and off I trundled with my new, rather exciting, phone which was going to allow me to plan dives on Valkyrie in 2 weeks

However, I just spent the past 2 days having a real problem with some stuff, mainly not being able to get it to sync or connect to the blue tooth headset properly. 350 contacts synchronised from the N91 and I couldn’t get any of them on the Vario III. I managed to get a hold of Chris on the telephone today and suggested I may have to come to the shop and get them to upload my contacts there but, above and beyond, he came to my house. He was happy to come round and make sure I could properly synch on my pc so that I had no more problems going forward.
I thought this was pretty top and therefore had to share this excellent experience of customer care that I can’t say I’ve seen much of outside the diving world and most definitely not within tele/datacomms for eons, if ever.

He came round this afternoon and sorted the synching and associated email/outlook queries, swapped the blue tooth headset for a better one that worked, answered all questions competently and was incredibly patient when I needed to field some telephone calls as well.

Well done T-Mobile, Bracknell Long may it continue

[brian russell]

what a nice experiance well done them

[Arfie]

Well done to them, the problem I have with T-Mobile is their signal is the worst of all the major providers in my office building. Oh and last weekend while we were in Wales Endoman got a "welcome to Ireland" text from T-Mobile

Arfie

[Sixsquid]

Originally Posted by Arfie

Well done to them, the problem I have with T-Mobile is their signal is the worst of all the major providers in my office building. Oh and last weekend while we were in Wales Endoman got a "welcome to Ireland" text from T-Mobile

Ha ha ha That's class

My mate's family live in Dover and we avoid calling on mobiles when he's there as the call goes via a French network

As for T-Mobile coverage, that was another useful thing they did when I first went in. I mentioned the diving and he checked what type of signal I could expect in Scapa and, while not the best, I would still get one and enough for YD and emails. That settled it

[copperband]

So where's the 2nd date? tee hee

[Sixsquid]

Originally Posted by copperband

So where's the 2nd date? tee hee

I don't think so, he looks about Digger's age !


Oh, and while I remember .... I told him I was posting this so he may read it and possibly show his boss, so let's see if we can keep it clean

[copperband]

Sixy and mobile man sitting together in a tree...K-I-S-S-I-N-G

So how much did he pay you to write this thread?

[Sixsquid]

Originally Posted by copperband

Sixy and mobile man sitting together in a tree...K-I-S-S-I-N-G

Will you behave! Just 'cos this time in 2 weeks we'll be in Scapa !!

[Jay_Benson]

Originally Posted by Sixsquid

Will you behave! Just 'cos this time in 2 weeks we'll be in Scapa !!

No, you didn't say.

The thing is - will you go to any other shop for a mobile now? No, I didn't think you would. Its called great customer service and you are now a loyal customer and are price insensitive (because you will know the levels of service that they will offer) - they make more money and you are happy to pay them.

You really need to get this URL to his boss!

[Sixsquid]

Originally Posted by Jay_Benson

No, you didn't say.

The thing is - will you go to any other shop for a mobile now? No, I didn't think you would. Its called great customer service and you are now a loyal customer and are price insensitive (because you will know the levels of service that they will offer) - they make more money and you are happy to pay them.

You really need to get this URL to his boss!

I'm sure I'll have to call again soon about something I can't work out so I'll direct him here. I already told him to go to YD and look under Non-Diving posts