Am I being unreasonable?

[Reikimaster]

Originally Posted by TerryH

Going on all the other posts you might not like this.

You must have had a dialogue with the company to agree on faulty parts,
replacements etc, etc. If so why didnt you ask what was the returns policy
and if they wanted the incorrect part back? You knew it was in effect a
loan, so IMO should have asked.

But .............

The company isnt exempt from this. They also had the opportunity to
remind you to send the part back back and failed to do so.

So. I reckon it's 50/50.

hi,
50/50 doesnt sound that bad, its the reason i am asking. if i had not considered i was being unreasonable i would have just slagged them to vent my feelings, but i thought i would get some opinions.

i have no intention to name them in this thread, as then you get the attackers and defenders which will dilute the poll. This is about the actions (as i have listed them, ie my side of the story)

i did have dialogue with them and we agreed they would send me the replacement and i would then return the incorrect item.
However they appeared not to test the replacement and it was faulty when it arrived.
If the replacment had worked, the original would have gone back immediately.
So instead i had to faff about, checking i wasnt being stupid and doing something wrong, checking to see if it was an obvious problem, comparing the installation of it to the original that worked etc. Then returning it. (which was the bit that took the time as i was travelig back and forth to my parents to see my father in what turned out to be his few weeks. Which i admit is not their problem)

They now appear to have changed their minds about sending the correct part first.
A little bit of compassion and understanding would be nice.

[Reikimaster]

shameless bump, any more comments / votes?

[Tunicates]

I voted yes.

But I dont think you should be dealing with this company. They sound like 2hats.

Here's what you do.
Order the right part from a different company. Once the part arrives and is working, you return the other part to the 1st company and ask for a refund as the first part was
a. not as specified - or whatever
b. you get a refund because you have had a 'loss of faith' with them and their ability to supply or satisfactorily solve the issue.

Suggest that you may end up doing this to them and see if they wont send out that part.

[devils advocate hat]
I voted yes only because It might be worth seeing it from their side. They beleive the part they sent works, and you probably told them it does, so whats your problem? "He want us to send him ANOTHER one? So he can cherry pick his favourite and piss us around for weeks over it? FARRK ORRF."
No?
[/devils advocate/ hat]

[I-Scott]

Originally Posted by Reikimaster

I think this is outrageous and they should send the correct working part, as they originally agreed, so that I don’t have any down time.

So I ask again.
Am I being unreasonable?

I had the same thing with a major online diving shop, bought O2 set but demand value was broken, well a bit of it anyway, but before they would send the borken bit back, I had to send the Demand value all the way back to them.

Couldnt even get the unit filled with 02 without it, "it was needed to do even that!!", but anyway, what can you do, if you dont send back, you dont get replacement and you are still buggered, so you no choice

[Reikimaster]

Originally Posted by Tunicates are Mad

[devils advocate hat]
I voted yes only because It might be worth seeing it from their side. They beleive the part they sent works, and you probably told them it does, so whats your problem? "He want us to send him ANOTHER one? So he can cherry pick his favourite and piss us around for weeks over it? FARRK ORRF."
No?
[/devils advocate/ hat]

understood, (and thanks for the views) and i do see parts of it from thier side.

however, lets say for example that its a TV stand,
i ordered the silver one with glass top to go with something else i have in the room, but they sent the standard black one. It works but its wrong. If i send it back my TV will be sat on the floor for 2 weeks.

or its a special scart cable,
9m long as my plasma screen is on the wall and the only place for the dvd/set top box is quite a distance, i'm currently using a standard 2m cable with my dvd/set top box balanced on a chair. It works but its wrong. If i send it back i cant use the screen at all.

(Note: these are examples)

[Tunicates]

Originally Posted by Reikimaster

understood, (and thanks for the views) and i do see parts of it from thier side.

however, lets say for example that its a TV stand,
i ordered the silver one with glass top to go with something else i have in the room, but they sent the standard black one. It works but its wrong. If i send it back my TV will be sat on the floor for 2 weeks.

or its a special scart cable,
9m long as my plasma screen is on the wall and the only place for the dvd/set top box is quite a distance, i'm currently using a standard 2m cable with my dvd/set top box balanced on a chair. It works but its wrong. If i send it back i cant use the screen at all.

(Note: these are examples)

As you say.

If they are being unflexible, then your only recourse is to go for the refund and get your thing from somewhere else.