Unhelpful Pr*cks!!! A rant.

[Juz]

Originally Posted by Finless

If someone comes in rude and agressive, then being rude and agressive back will only heighten the tension not reduce it, and if someone comes in being calm and needing help/advice, then there is no cause to be rude and agressive either.

I also said

Originally Posted by Juz

They are paid by the govt, from my taxes, to treat people using basic human relationship principles and I expect to be treated with respect, until such point that I no longer deserve it (ie become abusive etc).

Yeah, I am serious.

You can be firm, authoritative and principled WITHOUT being rude.

Juz

[Finless]

Originally Posted by Juz

If someone comes in rude and agressive, then being rude and agressive back will only heighten the tension not reduce it, and if someone comes in being calm and needing help/advice, then there is no cause to be rude and agressive either.

I also said

Yeah, I am serious.

You can be firm, authoritative and principled WITHOUT being rude.

Juz

Juz,

Only replying to "there is no excuse for being rude to customers".

You're quite annoyed aren't you? I can tell, I'm very perceptive .

Good luck with the job hunt.

Bryan

[Juz]

Originally Posted by Finless

Juz,

Only replying to "there is no excuse for being rude to customers".

You're quite annoyed aren't you? I can tell, I'm very perceptive .

Good luck with the job hunt.

Bryan

lol, no, I'm ok, sorry if I'm ranting a bit, but I come from a customer service background, so it's one of my pet hates. And just because it's a govt unit, I don't think it makes a difference.

Still luv ya matey!

Juz

[ahar]

Originally Posted by Juz

lol, no, I'm ok, sorry if I'm ranting a bit, but I come from a customer service background, so it's one of my pet hates. And just because it's a govt unit, I don't think it makes a difference.

There is one important difference for customer service between Govt and the private sector - the govt can't choose their customers. Where a bank could ban a customer for life if they start getting abusive, the same is not true for parts of the govt, the DWp being a good example.

By their very nature the DWP have to deal with the people at the bottom of the heap. A guy I used to work with had to arrange a police escort on some of the home visits he used to do - in the private sector the company would just say 'stuff it' and wouldn't allow them to be the customer any more.