YODEL ......

[yazzyfooty]

I thought I had problems look at this poor person:-


Ridiculous service..I could have walked to Sheffield from my house many many times..

Passed to courier for delivery. (LEEDS SERVICE CENTRE) 2nd Aug 2011 14:53
Delivery tried,awaiting instruction (LEEDS SERVICE CENTRE) 2nd Aug 2011 06:46
Parcel returned to delivery depot (LEEDS SERVICE CENTRE) 1st Aug 2011 13:25
Out for delivery (LEEDS HOME DELIVERY) 1st Aug 2011 04:20
Passed to delivery courier (LEEDS SERVICE CENTRE) 30th Jul 2011 05:46
Parcel returned to delivery depot (LEEDS SERVICE CENTRE) 29th Jul 2011 14:53
Parcel returned to delivery depot (LEEDS SERVICE CENTRE) 29th Jul 2011 14:03
Out for delivery (LEEDS HOME DELIVERY) 29th Jul 2011 09:47
Out for delivery (LEEDS HOME DELIVERY) 29th Jul 2011 08:35
Passed to delivery courier (LEEDS SERVICE CENTRE) 29th Jul 2011 08:13
Arrived At Depot (LEEDS SERVICE CENTRE) 29th Jul 2011 08:12
Passed to delivery courier (LEEDS SERVICE CENTRE) 29th Jul 2011 06:31
Arrived At Depot (LEEDS SERVICE CENTRE) 29th Jul 2011 06:06
Departed Depot (WEDNESBURY HUB) 28th Jul 2011 23:51
Arrived At Depot (WEDNESBURY HUB) 28th Jul 2011 23:48
Departed Depot (SHEFFIELD SERVICE CENTRE) 28th Jul 2011 15:26
Parcel in transit, possible delay (SHEFFIELD SERVICE CENTRE) 28th Jul 2011 06:50
Arrived At Depot (SHEFFIELD SERVICE CENTRE) 28th Jul 2011 06:39
Departed Depot (WEDNESBURY HUB) 28th Jul 2011 00:25
Arrived At Depot (WEDNESBURY HUB) 28th Jul 2011 00:23
Departed Depot (SHEFFIELD SERVICE CENTRE) 27th Jul 2011 15:33
Parcel in transit, possible delay (SHEFFIELD SERVICE CENTRE) 27th Jul 2011 06:08
Departed Depot (WEDNESBURY HUB) 27th Jul 2011 00:27
Arrived At Depot (WEDNESBURY HUB) 27th Jul 2011 00:26
Departed Depot (SHEFFIELD SERVICE CENTRE) 26th Jul 2011 15:28
Parcel in transit, possible delay (SHEFFIELD SERVICE CENTRE) 26th Jul 2011 06:18
Arrived At Depot (SHEFFIELD SERVICE CENTRE) 26th Jul 2011 06:17
Departed Depot (WEDNESBURY HUB) 26th Jul 2011 01:12
Arrived At Depot (WEDNESBURY HUB) 26th Jul 2011 01:10
Departed Depot (SHEFFIELD SERVICE CENTRE) 25th Jul 2011 16:07
Parcel in transit, possible delay (SHEFFIELD SERVICE CENTRE) 23rd Jul 2011 00:37
Arrived At Depot (SHEFFIELD SERVICE CENTRE) 23rd Jul 2011 00:37
Departed Depot (WEDNESBURY HUB) 22nd Jul 2011 22:19
Arrived At Depot (WEDNESBURY HUB) 22nd Jul 2011 22:17
Departed Depot (SHEFFIELD SERVICE CENTRE) 22nd Jul 2011 15:29
Parcel in transit, possible delay (SHEFFIELD SERVICE CENTRE) 22nd Jul 2011 06:17
Departed Depot (WEDNESBURY HUB) 21st Jul 2011 23:51
Arrived At Depot (WEDNESBURY HUB) 21st Jul 2011 23:50
Departed Depot (SHEFFIELD SERVICE CENTRE) 21st Jul 2011 15:16
Parcel in transit, possible delay (SHEFFIELD SERVICE CENTRE) 21st Jul 2011 03:11
Arrived At Depot (SHEFFIELD SERVICE CENTRE) 21st Jul 2011 03:09
Parcel data received awaiting coll. (LINCOLN SERVICE CENTRE) 20th Jul 2011 00:00

[Rovingshark]

Turning up at their depot I was told that if I wanted to wait (minimum 1 hour, maximum 3 1/2 hours) they'd try to find it amongst the mess.

I went home & was phoned 20 minutes later to say they'd found it & I could drive the 15 miles to come & get it.

TBH as soon as I saw the delivery card I knew it would be awkward; I've been to the depot before.

RS

[1373]

Resurrecting this thread but ARGGGGGHHHHHhhhh...

Booked on Friday with interparcel to collect from here Monday. Sure enough tracking details show the collection order was accepted by the Yodel depot about 15 miles from here at 2am monday morning so its not interparcel at fault.
They can collect between 9am and 7pm but not say when so i arrange a rota with myself and others to make sure someone is in.
...no courier arrives.


So its arranging for someone to be in for a 2nd day.
Phone interparcel at 9am today who confirm it was passed to them, they contact Yodel who say they'll ring them back. At 1pm interparcel ring us back saying yodel still haven't rung them back so they dig further.
4pm comes and eventually hear off Interparcel that Yodel couldn't possibly arrange a pick up today as im not on todays list and have "no idea" what happened yesterday, my order doesn't exist. So its scheduled for tomorrow.

So now on day 3 of trying to arrange people to be here to collect a parcel on what is MEANT to be a 48hr delivery. Im also having to apologise to the buyer that the thing he bought is going to be days late.

They seem as bad as city link. Not phoning customer back, not even phoning the company that booked them back then just "no idea".

[Finless]

They seem as bad as city link. Not phoning customer back, not even phoning the company that booked them back then just "no idea".

Wow, that's curious. We've used City Link for a few years and have found them to be rather good with hardly any delivery cock-ups. There were problems in last year's snow and the build up to Xmas can be worrying but I'd have to say that 99.?% of our deliveries get through "as advertised).

DHL have had me apoplectic with rage on one occasion before. UPS have annoyed my in the past and I've refused to use them again. TBH, given the competetive nature of the courier market and the amount of stuff sent out it amazes me that there aren't more problems.

[jenh]

I arranged for three collections from a Barracks - no show x 3. Had to use Special Delivery by Royal Mail in the end

[1373]

Still sat here unable to actually leave the house waiting for Yodel...

[Finless]

Still sat here unable to actually leave the house waiting for Yodel...

Do you have a neighbour that could accept the package for you?

[1373]

Amazingly they just came. So the 48hr courier service actually took 3 days to simply collect the parcel.

[Finless]

Amazingly they just came. So the 48hr courier service actually took 3 days to simply collect the parcel.

Did they specify "which" 48 hours they would be using?

[1373]

Well they confirmed collection for Monday between 9 and 7 so im guessing that...

Either way its gone now and i know not to risk using them in the future.