Network Experts

[robertsT]

mmm their is another side to this phone IT get put on hold for 30 mins finally ask politely if some one could come and install the software I need so I can download the 5 interviews from my digital Dictaphone as I need the to clear it out before doing any more. Get told they are all far to busy to do it today so ask nicely for the admin password to do it myself get told I can't eventually get my boss to call IT who reluctantly come out and install the software but forget to tell me that it won't work without the admin password - get on the phone again (on hold for 40 mins) have to wait two hours for IT guy to come back....

[SoggyFox]

Originally Posted by robertsT

mmm their is another side to this phone IT get put on hold for 30 mins finally ask politely if some one could come and install the software I need so I can download the 5 interviews from my digital Dictaphone as I need the to clear it out before doing any more. Get told they are all far to busy to do it today so ask nicely for the admin password to do it myself get told I can't eventually get my boss to call IT who reluctantly come out and install the software but forget to tell me that it won't work without the admin password - get on the phone again (on hold for 40 mins) have to wait two hours for IT guy to come back....

or if its technical support you need, you get put through to mumble-bai.

[smudger]

Originally Posted by SoggyFox

or if its technical support you need, you get put through to mumble-bai.

No this thread started cause an I.T. type got made to do some work to justify his employment, instead of searching the interweb thingy looking for porn to "spam" it.

[turbanator]

I honestly don't mind telling anyone anything once (or twice), but when the same person rings up again and again and you have to answer, "It's 'cut' BEFORE 'paste', just like it was the last 20 times that I told you!" (Well you can't say the last bit )

Jeez, these people have to wear slip-ons!

[Bantam]

Originally Posted by robertsT

mmm their is another side to this phone IT get put on hold for 30 mins finally ask politely if some one could come and install the software I need so I can download the 5 interviews from my digital Dictaphone as I need the to clear it out before doing any more. Get told they are all far to busy to do it today so ask nicely for the admin password to do it myself get told I can't eventually get my boss to call IT who reluctantly come out and install the software but forget to tell me that it won't work without the admin password - get on the phone again (on hold for 40 mins) have to wait two hours for IT guy to come back....

You haven't contracted out your IT function have you, by any chance?

[robertsT]

Originally Posted by Bantam

You haven't contracted out your IT function have you, by any chance?

No- but in the last place I worked they did I had to call india and then they called some one who sat two desks down from me!

[turbanator]

Originally Posted by robertsT

No- but in the last place I worked they did I had to call india and then they called some one who sat two desks down from me!

That musta been fun - Indian whispers

[StuartC]

sat at work in an IT dept - check!
often get asked daft questions by helpdesk because they're expecting a trained user to have done the most basic of tasks (like launch an icon) - check!
popcorn and beer hidden in desk drawer - check!
subscription to this thread - check!

sits back and waits for the action.....

OK, everybody, GO!

[GaryC]

Originally Posted by Bantam

We combat that by having an AUP (Acceptable Use Policy) which doesn't allow them to do jack shit. If they put in a CD from a magazine or download software from the internet, we have every right to sack them (well, HR does anyway as it constitutes gross misconduct).

I'd love to see people justify a business case for installing CD cover disc software on a business PC. It's for use for company applications, not to play Doom or load up utilities which shag the network.

This all started at our place with tosspots installing the AOL client from CD and then wondering why their PC doesn't work properly. We then, instead of trying to uninstall, rebuild the PC from scratch. Where's my files? Oh - the AOL you installed wiped them

Ok been there and done that! Once put a Maplins Catalogue CD in to my PC (had admin rights) Its a really weird feeling as you hear it pop up on EVERYONE elses PC.

I have been working with Networks for nearly 20 years now. Yes Ethernet has been there that long. People have been blaming it for slow response for that long too. It is occationally the culprit.

[turbanator]

Originally Posted by GaryC

I have been working with Networks for nearly 20 years now. Yes Ethernet has been there that long. People have been blaming it for slow response for that long too. It is occationally the culprit.

LOL - I broke an ethernet tap when they were £450.00