M&S and ASDA hate thread...

[B]

Yes you read correctly, I, who was an avid fan (or as avid as one can be about M&S and groceries from ASDA) of the above named stores am now ranting and cursing the both...

M&S first.. order some lingerie, a girl need what a girl need, they faff about, then faff about some more and now 9 days later, still no bleeding undies.. now what is happening to my mood and my desires.. gone I tell thee... customer service?? eh?? they should be sued under trade description act for calling themselves that... they are awful... still waiting, still counting, apparently should be here on Thursday, well I am not holding my breath...

and

ASDA - you order £120 worth of groceries and a few nice things to one self (such as perfume), you book slot of between 3 and 5 pm, you go out, you turn up at home at 2:54 pm to find note from them 3 mins previous that they have missed you. You call said number on said note.. it goes through to call centre which I incorrectly thought was in India, it is not, it is in South Africa..

One sits during conversation and question if it is acceptable to expect that the person answering your call at customer services for a major British store has command of the language ... ehhh possibly, but nevertheless, it would be nice, 5 attempts to even get my post code accross. 7 calls later, still no news, it is now 3.45, I am saying, get the driver to come back, but I am not sure they do not understand that as "minnie driver has a bad back".. it appears so.

At 4 pm I call ASDA Norwich myself, speak to person who says he is just answering the phone and does not really work in home shopping dept... well who cares, phone the effing driver and get him here now...ok, hold on and I will call him from the office mobile, superb I think, a forward thinking rational person at last.. off he goes, comes back, "ehhh sorry, can not find the office mobile"..

I make unorthodox and unusual request.. phone me back.. what a great idea. He takes number.

25 mins later, phone rings, it is Paul (ASDA man with no mobile or knowledge), he has called driver, no reply..

question to Paul.. ehhh and??? I want my goods, I have paid, he gets manager, manager comes on line, has attitude problem but I remain calm and collected.. he will call driver (eh??) and get him to return with goods... hallefuckinglula...

1 hrs pass, manager calls again, still in mood, says driver is back at store with my goods, but he will put on another van which will be with me by 9 pm at the latest...

Guess what... 9:01 pm now.. no van.. not able to take a bath all evening just in case, starving but not able to go down the chippie to get food just in case, no milk, no tea bags..

ahhhhh rant over... still hate them though

[siltmonkey]

Bring back hanging

[howellsn]

Originally Posted by b

9 days later, still no bleeding undies

wahay..... B's going commando :-)

[sean0801]

did someone say underwear?

[sean0801]

B,my local asda is 24 hour, i can bring some undies over if you ask me real nice

[Digger]

B, contact M&S HQ, call them and you will find they give a shit. They will probably send you a load of vouchers even if they can't get the solomons you're after, and your pants will turn up as and when - they will probably stick the boot in further upt he supply chain. Sorry to say it but heading for Xmas you want to get it sorted asap as Dec is silly season in retail and they'll be as busy as hell in a couple of weeks.

As for ASDA, you pay your money you make your choice. Not too surprised, but their customer service is normally pretty good despite being dirt cheap!

Digs.

[B]

Update...

21:52 delivery has just been... of groceries.... oh well only 7 hrs late... not too bad.. dont you worry, vouchers coming this way for that..

As for M&S - do they not appreciate a womans needs???

LOL

B x

[Stesh]

Stop moaning stinky pants!

[NotDeadYet]

Supermarkets don't give a toss. Where are you going to go? Another supermarket? Then in a couple of months when they piss you off you go back to the original one. The local shops? What local shops? I live round the corner from what was the town where I live's high street, it was flourishing: three bakers, two fishmongers, two butchers, three greengrocers. Tesco opens a smallish supermarket and within a year they're all closed, now charity shops and pound shops. They're all twats.

Just noticed pricing in Tesco the other day: buy a 25g pack of fresh coriander for 69p or 125g pack for 99p... that's 3.5 times the per kg rate. Fresh brocolli heads, £1.25 per kg or exactly the same brocolli heads in shrink wrap right next to it for £2.90 per kg. They're robbing bastards.

Luckily I can get most of my food from local farm schemes or the local market so only have to use them now and again.

[Tom D]

Tesco are as bad in my experience. You have my sympathy.

You book a 2 hour delivery slot, then they turn up an hour before hand, or an hour afterwards.

Great. So that's a potential window of four hours waiting for my shopping.

Might try Ocado (Waitrose) next. Apparently they limit it to an hour window, and the price-hike of Waitrose doesn't make much of a difference for one person.

On the plus side though, I'm always quite pleased when one of these lorries turns up. There's something quite nice about ordering beer, pizza and curry to be delivered to your house, from the comfort of your armchair!

Tom