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Surface Interval: Discuss Northern Diver's crap service in the General Diving Forums forums: On the 8th of November I contacted Northern Diver's after sales department re. a DSMB I had bought at ...

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Old 01-12-07, 07:12 PM
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Thumbs down Northern Diver's crap service
On the 8th of November I contacted Northern Diver's after sales department re. a DSMB I had bought at the Dive show.
The 1st time I used the DSMB the end of the nozzle fell off rendering it useless.
After explaining this I was asked to return it which I did the day after asking for my postage to be reimbursed along with either a refund or a replacement DSMB.

After what I feel is an excessive length of time (3 weeks) they have sent me a replacement no postage or reimbursement and an INVOICE for the full cost of the dsmb


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Old 01-12-07, 07:17 PM
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have you telephoned them and asked for a response?
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Old 01-12-07, 07:20 PM
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Quote:
Originally Posted by warmwaterdiver
have you telephoned them and asked for a response?
no I emailed them and asked for postage, cancellation of invoice and an apology!
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Old 01-12-07, 07:21 PM
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Sounds like an administrative cock up - I hope! I'd count to ten, and give them the chance to make everything right, if they don't, then get angry!!

Quote:
Originally Posted by Steven
no I emailed them and asked for postage, cancellation of invoice and an apology!
What's wrong with the phone? If you'd spoken to someone, you could have rec'd an apology, and got it all sorted by now.
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Old 01-12-07, 07:29 PM
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Quote:
Originally Posted by Steven
no I emailed them and asked for postage, cancellation of invoice and an apology!
and what was their response?
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Old 01-12-07, 08:14 PM
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In the past I dealt with Ian, I don't know his surname but he has always been very helpful.

Give him a ring an explain the problem.
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Old 01-12-07, 09:56 PM
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Quote:
Originally Posted by warmwaterdiver
and what was their response?
I only got it this afternoon and they are shut hence the email cos I'm not happy
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Old 01-12-07, 10:08 PM
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Steven
As you know i had the same problem,but after a phone call they sent me a brand new one.So maybe wait til Monday and give them a ring.
cheers
Mark
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Old 01-12-07, 10:32 PM
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Steven Steven is offline
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Quote:
Originally Posted by Mark Griffith
Steven
As you know i had the same problem,but after a phone call they sent me a brand new one.So maybe wait til Monday and give them a ring.
cheers
Mark
Thats what I did Mark - a phone call to them which has resulted in what I said in the 1st post - I didn't argue when they asked me to post it back and put a covering letter in - I've done everything they have asked - to be given a wait of 3 weeks and and invoice for a new one!!!!

The email has gone - so I'll give them a bit of time to reply

cheers Steven
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Old 02-12-07, 01:14 AM
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In my experience Northern Divers customer service has been seconond to none. I had a problem with a" dry" suit, I took it back to ND ready for a row and before I moaned they offerd me a free replacenent suit, service like that I could not complain about. My advise is wait to Monday and speak to them.

Graham
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