P&P costs on dive goods

[CotoChris]

I placed an order with a reputable UK company for dive material. Upon ordering the estimate for P&P was £34.90. OK it was a lot but I got the package today to see the actual cost was £16.15. Is it me or the £18.75 surcharge for packaging is a bit of exageration?

Upon ordering it said it was an estimate but nevertheless that was the value debited.

I feel quite annoyed about this, am I being stupid or is this a way off?

I emailed them back with my concerns and will see what the reply will be.

I know with ebay it's a well known practice to make their money but I wasn't expecting this with a well know store. The sad bit, is that with practices like this I would avoid a repeat order. A quick buck made but no return business...

[nickb]

I wouldn't have been happy although I'd have probably questioned the estimate before placing the order to get a confirmed price.

How much did you spend?

[CotoChris]

Originally Posted by nickb

How much did you spend?

I spent £268.80. Bear in mind it is european postage. When the price I was given it I trusted that would the approximate amount. I suppose in future I will question them, but really how often does one question the postage costs beforehand?

[nickb]

Originally Posted by CotoChris

... but really how often does one question the postage costs beforehand?

Every time if the quote is for silly money.

Would you shop with them again?

[scribley]

I know a few dive shops who do this kind of thing. I ordered something that weighed next to nothing - postage was £5. The actual postage put on the packet was £1. Not a bad mark-up really.

So, I just don't order from those dive shops. I order from ones with sensible shipping prices.

[CotoChris]

I have since received a prompt apology and given a credit note. The cost was placed at £18 wich is a relalistic amount. It was admited the inital charge was excessive. A credit not has been given.

After the explanation yes I will shop with them again although the other items they have a really expensive

The point of the post is not so much going on about this particular case bt in many cases the p&p can be really excesive and is worth infomring the store when it happens. I don't believe this store in particular purposely went out to make out the buck but overestimated the postage costs initially.

[warmwaterdiver]

I charge excessive P&P all the time

what I didnt say was when I priced the YD Tshirts at £16 inc P&P, it was £1 for the Tshirt and £15 P&P