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Surface Interval: Discuss Great Customer Service from Beaver in the General Diving Forums forums: It is great to know that there are still companies out there who don't ask too many questions and act ...

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Old 05-06-08, 05:42 PM
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Talking Great Customer Service from Beaver
It is great to know that there are still companies out there who don't ask too many questions and act with great customer service, instead of fobbing you off, or robbing you blind!!!

Last Sunday during my second dive the locking mechanism on my Beaver Assassin Knife sheath broke. I was about to render it "US" until I gave Beaver a call direct yesterday and told them that the knife was too expensive to just throw away! They took my details and Hey Presto, a brand new shiney one arrives in the post today - free gratis!

So, I would just like to say a big thanks to Beaver for great customer service. Halo's being polished.
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Old 05-06-08, 06:19 PM
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Yes, but has it gone rusty yet? If not I'll have a fiver on tomorrow afternoon.
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Old 05-06-08, 06:43 PM
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Well I am pleased for you. Had issues with my brand spanking new boots on my last trip, wrote and enclosed photos, not even an acknowledgement. Very dissapointed. The mail didint ask for anything, I just advised of something they might want to look at.
My assessment is very poor CS.
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Old 06-06-08, 08:40 AM
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Talking
Quote:
Originally Posted by garygonediving
Yes, but has it gone rusty yet? If not I'll have a fiver on tomorrow afternoon.
In actual fact it did on the first time I bought it about 3-4 years ago and I sent it back to them. I got a brand new one in return, a pot of aqua grease and a T-shirt as an apology (sadly it was a medium and wouldn't fit me, but looked good on the wife!).
So, I now keep it well greased up!

Quote:
Originally Posted by wibble32
Well I am pleased for you. Had issues with my brand spanking new boots on my last trip, wrote and enclosed photos, not even an acknowledgement. Very dissapointed. The mail didint ask for anything, I just advised of something they might want to look at.
My assessment is very poor CS.
Wibble
Perhaps sometimes they fail, which can be frustrating. My personal experience of them has been very good, but so has my experience of Custom Divers lately, when I've contacted them about the wing I'm using. They're on the ball and very friendly and service is great.

This is all far better than some of the companies we are dealing with at the moment who are really trying our patience.
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Old 06-06-08, 08:43 AM
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Great Customer Service from Beaver

well they do alot of it





ada
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