broadband and popstmp email settings

[braincoral]

I have managed to install bt broadband,. all seems to be working except that i can't send emails via outlook now. I can receive them, however. I suspect this is something simple in the settings but i can't work out what. Any thoughts? It is a freeserve email i am trying to send on. return email says undeliverable 550 administrative prohibition. cheers

[Jay]

I believe you have to access Freeserve accounts using a freeserve dial connection. At least that used to be the case as it was how they made their money from free email hosting.

[StuartC]

Originally Posted by braincoral

I have managed to install bt broadband,. all seems to be working except that i can't send emails via outlook now. I can receive them, however. I suspect this is something simple in the settings but i can't work out what. Any thoughts? It is a freeserve email i am trying to send on. return email says undeliverable 550 administrative prohibition. cheers

Hi, I had the same problem when I got broadband from Metronet.

It's a standard protection to prevent users from other networks abusing the mail sending capabilities of ISPs (i.e. spammers).

You need to amend your outbound mail server details to that provided by your new ISP - go to the account properties in Outlook/Tools

mine are

incoming (POP3) "pop.wanadoo.co.uk"
outoing mail server (SMTP) "smtp.metronet.co.uk" [this is the bit you'll need to change for your outgoing BT mail server.

However, depending upon what broadband package you have, this may not be possible. I understand the BT broadband basic offering has no mail service so you can't do it this way.

Your mail address won't need to change with this setup.

You'll also need to periodically recover your Wanadoo mailbox every 90 days, unless you're dialling into their network. This recovery can be done via their web interface.

Hope this helps

[desertrat]

If its a bt e-mail address and bt server you are trying to use then BT implemented authenticated SMTP recently. E.g. you need to set outlook express to logon to the smtp server when it sends e-mail in the same way it logs onto the pop3 server to receive e-mail. The options for this are in the mail accounts settings. Use the 'my smtp server requires me to logon' option then use the same username and password as your pop3.

If its a freeserve account you are tryting to use not BT then as others have said you need to use the bt smtp server as freeserve only allow users on freeserve connections to route mail through their servers. Also if you don't dialup to freeserve using your username and password for a while they delete your account!

[StuartC]

Originally Posted by desertrat

Also if you don't dialup to freeserve using your username and password for a while they delete your account!

They put the account into a suspended mode if they've not had a network login from you for 90 days.

You simply need to either
1) use dial-up and login to freeserve pay as you go (bit of a pain if you're now on broadband and the modem is in a cupboard)
2) go to www.wanadoo.co.uk, then click on the Restore Account option to the right of the webmail login. Scroll down and find this section

Suspended Wanadoo Pay As You Go account
If you're a Wanadoo Pay As You Go member and haven't used your Wanadoo account to dial up to Wanadoo in the last 90 days, your account will suspend and you will no longer be able to connect.

If this has happened, it is possible to reactivate your Pay As You Go account up to 260 days from when you last dialled in. To do this, simply click on the Retrieve or Restore Account button below.

Alternatively, if you can't get online to do this, call Wanadoo Customer Support on 0870 872 0099. (Lines are open from 8am-10pm, 7 days a week and calls are charged at national rate).

Note: These instructions only apply to Pay As You Go accounts. HomeTime and AnyTime accounts do not suspend through non-use.

Click the button to reactivate a suspended Pay As You Go account.

Click on the button, and then select the type of service you have (Pay as you go) and then follow the instructions to provide username and password in order to reactivate the dormant mailbox.

DO NOT complete the final part of the process and allow it to download the settings to your PC etc - this will reset all your mail account settings and dial-up adapter settings.

I've been on broadband for a year now and just have to go and do this every 3 months.

[braincoral]

thanks for all the advice - really helpful