How do you contact Apple? (iTunes)

[Neil McLeod]

Does anyone know how to get an error report to Apple?

Their website just takes you around in circles, or offers you telephone support for over £30 pounds. I don't want tech. support I want to point out a problem with the latest release of iTunes.

Anyone have a URL or email address that will get a message to them? If not I could just write a snail-mail letter to their headquarters but this seems a little out of keeping with the whole idea of easy technology.

Neil

[Sakara Drinker]

Apple - Support - iTunes Store - iTunes Account and Email Address FAQ

Not quite the one you were looking for but worth a try.

[DIVE BUDDHA]

i dont like apple and i tunes!! i dont like how they make there music unplayable on any other players ? lets hope the guy who has said hes hacked the i tunes program gets away with it !!!

[Neil McLeod]

Apple - Support - iTunes Store - iTunes Account and Email Address FAQ

Not quite the one you were looking for but worth a try

Many thanks, will give this ago.

Neil

[David Pye]

Originally Posted by yipeediver

i dont like apple and i tunes!! i dont like how they make there music unplayable on any other players ? lets hope the guy who has said hes hacked the i tunes program gets away with it !!!

In fairness, there's an easy way round this, and there always has been.

iTunes will let you burn the music to a normal audio CD - you can then just rip this into MP3 using whichever program you like -bingo, uncopy-protected mp3s that you can use with whichever player you prefer.

David

[StuartC]

Originally Posted by yipeediver

i dont like apple and i tunes!! i dont like how they make there music unplayable on any other players ? lets hope the guy who has said hes hacked the i tunes program gets away with it !!!

surely if you're buying digital downloads, you're going to make a CD copy for backup purposes.

What's to stop you ripping it into whatever format you like?

The recent (incorrect) TV news reports about this, stated that you "can only play iTunes music on an iPod." Wrong, you can also play MP3s on an iPod, it's just poorly implemented Digital Rights Management (DRM) that is the problem, and Apple are not the only offenders, they're just the biggest.

Personally, I've got an iPod with over 30Gb of music on it, but not a single track was purchase through iTunes, since I didn't want to be "locked in" to using their products to play back that media.

All my tracks are ripped in MP3 format and I have freedom to play them wherever I like.

iTunes is great if you've got all the album artwork loaded - a virtual CD shelf to flick through all your albums making it much better to browse and play, than looking through uniform folder names.

and I hope the hack goes mainstream and breaks down the barriers, and also enables purchased music from other sources to be played on ipods too.

DRM is all well and good, but if it prevents consumers from playing music they've paid for, then it's going to continue to get a bad name.

[StuartC]

Originally Posted by David Pye

In fairness, there's an easy way round this, and there always has been.

iTunes will let you burn the music to a normal audio CD - you can then just rip this into MP3 using whichever program you like -bingo, uncopy-protected mp3s that you can use with whichever player you prefer.

David

wot he said.
i type too slow.