Orange, I'm not usually one to rant but......

[Okeanos]

I recently started a new contract with Orange, I already have 1 contract, but I have 2 phones and the other was with 3 and ran out. I coudn't change my existing phone onto the contract as it was only available to new or renewing contracts!!

Anyway, I get free broadband, yippe I thought, I don't download much so that will do.

I received my letter stating that I would get an email with my broadband password on, I had my email password. My previous broadband connection expired last night and I had no email. So I rang them, I was on the phone for 1hr 28 minutes with no response!! I used my other phone and the office had closed 5 minutes before, which was an hour earlier than their letter stated, so I could have stayed on all night.

That's not my rant.

I've just rung them again, and got straight through. I explained I wasn't happy with their service last night, they said sorry (bull$h1t), then went on to explain the situation. The password for my email is the same for my braodband, that's not what they said last week when I rang up chasing teh email!! I said I had tried that and it didn't work!!

I was put through to technical, they asked me what lights were on the modem, I told them I was not using the modem as I have a wireless router, which I had told the saleperson when I signed up. I didn't want the modem, it's useless to me.

"Well we can't give you support if you aren't using the modem!!"

"SO now I have to install the Speedtouch modem so you will talk to me properly"

the technical department then hung up on me!

I have to say this is crap and sucks, if I thought Orange would even read a letter of complaint I would write one.

As far as I am concerned they can have both their phones back and the modem and shove it where the sun doesn't shine. I wonder whether I could get trading standards or someone onto it. I told them I would be using a router, they won't help as I am using it!

Meanwhile no internet at home except on my PDA!

p.s. I was warned the Orange broadband is crap, but I never thought they would be stupid as well!!

[gwilson]

Im on Orange as well, but i have the Orange live box. I had a problem when I first whent wireless which when I phoned the first time I got through to a british call centre, "result i thought" oh how wrong was I. The girl said the live box was broken and I needed a new one upto 10 working days to get it delivered and that was just before christmas. I then finished work at 3am got home called them again and ended up with the Indian call centre who actually talked me through step by step how to get the live box working again, all up and running in less than 10 minutes.

Why cant you use their live box as a wireless router? it works fine in my flat both with pc and pda.

Gareth

[ScubaK@]

I have my broadband through Orange purely because they bought Freeserve. (I didn't find out this had happened until I found a payment to orange on my bank statement and queried it).

I stopped getting e-mail yesterday, and rang them up to sort out why. They could only offer support if I was using Outlook Express (I use Microsoft Outlook), and I use a Netgear wireless router, so they said they couldn't help as I wasn't using their modem. I explained that I had freeserve broadband, and only ended up with Orange because of the take over, so I've never had the option of their modem!

I did, in the end, after about 3 hours on the phone, establish that I had to change the name of my SMTP and my POP server. That made it worse. I then changed one of them back to whatit had been before and fixed it. They were absolutley hopeless. Have a green in sympathy!

[Steve Sub]

You might find something useful here:

http://www.orangeproblems.co.uk/phpBB2/

You will also realise you are not alone in having trouble with Orange. That's why I left...

HTH

Steve

[NeilP]

Mark,

Give me a call.

-NEIL

[Okeanos]

OK, update. After talking with orange again, apparently my line hasn't been switched over by BT! From Pipex that is. Orange were supposed to arrange this 6 weeks ago, and haven't checked to see that it happened. They're contacting BT tomorrow.

[Okeanos]

The latest. Pipex have put me back on for a month to give Orange the time the obviously need to do the switchover.

I have another problem now though, and it is a strange one!!

I can receive any emails! I can't view my own websites, I can't get on SWM, I can't ftp to my websites. I can't access my running clubs forum!

I can access YD though as well as ebay!! This is getting strange!!

[Peter M]

Orange suck! and i wont use them again for mobile phones and internet or anything. They just cut you off for no reason, they did with me even when paying by Direct Debit

[Okeanos]

I threatened to report them to Watchdog, and did

I also threatened to cancel both my phones, all my work phones and tell everyone how crap they are. I have told everyone now, but as 2 phones are under contract they'll probably win that one.