Cheeky BT

[DaveB]

It's a small sample size but I have just got to the end of a 5 month saga with TT after they migrated my Aunt's phone away from BT against her wishes. I won't go into all the gruesome details, but their customer service and account departments are on different IT and they have really bad IC problems. After this experience I would actively advise folk to stay clear of them.

Originally Posted by annatrnr

I have been with Talk Talk for a couple of years now as they have a £1000 promise that you bill will be cheaper with them than BT and I have to say that I have been really pleased my average bill is about £9 month and as some of my family are on TT as well all the calls I make to them are free. But what is really good is the customer service people are people and they answer the phone and I can understand what they say and vice versa. FYI Free Broadband with our Talk2 International Call Plan - TalkTalk

[annatrnr]

Poor Lady. I am sorry to hear she had a bad experience.