LIght for me Poor service
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  1. #1
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    Thumbs down LIght for me Poor service

    Hi has anyone else had poor service from Light for me?

    I know a couple of others who have apart from me. After 25 dives My ACCU flooded for no reason so I contacted Anna Dub UK agent on 13th July but she was at tech camp, so on 24th I sent my torch back at my expense £26. Since then I have sent them several e-mails and called but they still have my torch 11 weeks later and now do not even answer my mails. I have now spoken ta solicitor and we are taking them to court.

    When I wanted to buy the torch the service was very quick but whit broke it was very poor BEWARE!!

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  3. #2
    dive & video lights light-for-me's Avatar
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    Dear Jellybones,

    I am sorry for the situation and the inconvenience.
    However, I have not received any email regarding service item recently - could you please text me your RAN to 07892711168 and I'll check the status of your torch and get back to you asap.
    Also - my phone numbers are in every email, mobile is there too - that is usually the quickest way to contact me

    Anna

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  5. #3
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    Anna,

    Last Mail sent on 1st September but no reply, I have text my RAN number to your mobile, but I went public as I was getting no response from "mailto:[email protected]" even though you have mailed me from this address before? I mail you so I have a trail of communications. I have two friends who also have had problems with Light for me through underwater explorers. Your service needs to be better.

    Jeff

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  7. #4
    New Member Sambro's Avatar
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    Poor service on a Gopro set up when faults developed.

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