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Discussion Starter · #1 ·
I bought the 24 W version on the intraweb, something I don't normally do.
It is a very good lamp...until it fails.
Mine flooded on the third dive after it was charged, so no ports were touched.
The response from the suppliers was extraordinary.
They were dismissive, unbelieving and generally unhelpful. Once they had had it for a week or two they told me I had not put enough O rings in it and became rude, aggressive and intimidating.
Their idea of customer service is a tirade of abuse.
They haven't even returned it to me.
This sort of attitude turns a good piece of kit into absolutely the worst buy you could ever make.
Deal with these people at your peril !
:thumbsdow:thumbsdow:thumbsdow:thumbsdow:thumbsdow:thumbsdow
 
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