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Discussion Starter · #1 · (Edited)
Having saved the Frosty mobile from extermination, I decided to shop around for cheaper insurance. Within 2 minutes online I had found insurance for half the price I had been paying. I filled out the online application form but when I entered my postcode it gave me the option of three addresses that were not mine. What's more it wouldn't accept my ammendment. I picked up the phone and was soon connected to a very nice operator to whom I explained the problem.

Operator: "I've entered your postcode and it's come up with three possible addresses."

Me: "Yes I know. I don't live at any of them."

Operator: " So you don't live at the ******* restaurant?"

Me: "No, like I said none of your options are my address. Can I just tell you my address?"

Operator: "And you don't live in Threshers wine shop?"

Me: " I wish I did but it's not actually a residential address. It's a wine shop. Can I just..."

Operator (sounding perplexed): " So you don't live at the tourist information office and public conveniences then?"

Me: " Well it's an address I aspire to but at the moment, no, I don't live in a cafe, an off licence or a public toilet."

Operator (following a pause): "Are you sure you've used the correct post code?"

Me: "Yes and I'm going to keep telling you my address over and over again until you admit that I live where I say I do."

Operator: " Oh that's ok, I'll just enter it for you."

Me (voice strained but still polite): "Thankyou, so could you just confirm the quote for me please?"

Operator: " £183."

Me: " That's more than I was quoted just now on the website."

Operator: "The quote on the website includes 15% discount for buying online. This is a telephone sale price."

Me (losing the will to live but determined to insure my car cheaply): "I WAS buying online. The only reason I'm not online is because the computer I'm trying to buy online from thinks I live in either a bistro, a wine shop or a public bog."

Operator: "Could you hold the line please?" (Theme from the deerhunter as I wait on hold). "Yes we can still offer you the online price. Would you like details of our household insurance?"

Me (wrongly believing what was required was a bit of joviality): "I doubt if I could afford to ensure a public bog against flooding."

Operator (through obviously gritted teeth): "Thankyou for calling, your insurance certificate will be posted today."

I'll check in Threshers tomorrow to see if it arrived.:)

Likes to play his bongo's in the morning
1,280 Posts
sounds like you deserve a medal for not losing it.

we had a postcode renumbering a few years ago, which had a 12 month dual-running period.

motor renewal came through with old postcode on it, which would've become redundant during the cover period, so we rang up and advised of the new code (NB: still the same house....)

premium went up £50....

I know it's because of their risk algorithms etc, but it didn't make any damn sense since the house didn't go anywhere!

Mark Milburn
3,769 Posts
The local electricity board recently changed their computer, my new address according to them is


I actually live 10 minutes away from Newquay, when I told them, they asked if it was a new development, I said fairly new, finished about 170 years ago. It took a while for me to ring them to ask where my bill was though. I've just realised I haven't had a bill from them, nor a visit for over 6 months, good job I set up a Direct Debit.

I also don't have a postcode at work, the terrace next door is named after my works building, they have a postcode, we don't.
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