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As some of you know I've been without my drysuit for a week because it had to go back to Oceanic as the heels of the boots had worn through, this was rather unexpected as the suit is less than a year old and hasn't really completed what I would regard as a full dive season yet.
Imagine my dismay when this morning I'm informed by the dive shop that I bought the suit from, that Oceanic had been on to him and did not intend to replace the boots under warranty and that it would be £72 to replace them...
After I'd quietly seethed down the telephone line and told Chris in the calmest tones that I could muster through my clenched teeth, that I found the situation totally unacceptable and that I would expect a £600 suit to last at least a dive season and that I intended to seek professional advice, he told me that apparantly in the documentation that came with the suit is the declaration that the boots only carry a warranty of three months and that this is good as some manufacturers don't warranty boots at all. Shocked is an understatment... undetered I asked for the persons name at the company as I intended to immediately contact citizens advice and fight the case if possible.
Give Chris his due, he contacted the Oceanic rep who he deals with regularly and somehow got the bloke to relent on this one... So... the suit is being repaired and should hopefully be back by the weekend. The rep reckons that they've sold seven thousand suits and only two have ever come back with the heels worn through (yeah!) and that its suffered from premature wear and went on to say, and get this.... "The boots are not really made for walking on" What?
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Perhaps we need to learn the art of levitating from the back of the car to the water and back again.. :thinking:
Anyway the reason I tell this tale is to let you guys who didn't know that your boots may not be covered under your spanking new warranty on your shiney new suit.. and for those of us who already own and use the Oceanic Aedura with slippers for rock boots Pick yer bloody feet up
As some of you know I've been without my drysuit for a week because it had to go back to Oceanic as the heels of the boots had worn through, this was rather unexpected as the suit is less than a year old and hasn't really completed what I would regard as a full dive season yet.
Imagine my dismay when this morning I'm informed by the dive shop that I bought the suit from, that Oceanic had been on to him and did not intend to replace the boots under warranty and that it would be £72 to replace them...
After I'd quietly seethed down the telephone line and told Chris in the calmest tones that I could muster through my clenched teeth, that I found the situation totally unacceptable and that I would expect a £600 suit to last at least a dive season and that I intended to seek professional advice, he told me that apparantly in the documentation that came with the suit is the declaration that the boots only carry a warranty of three months and that this is good as some manufacturers don't warranty boots at all. Shocked is an understatment... undetered I asked for the persons name at the company as I intended to immediately contact citizens advice and fight the case if possible.
Give Chris his due, he contacted the Oceanic rep who he deals with regularly and somehow got the bloke to relent on this one... So... the suit is being repaired and should hopefully be back by the weekend. The rep reckons that they've sold seven thousand suits and only two have ever come back with the heels worn through (yeah!) and that its suffered from premature wear and went on to say, and get this.... "The boots are not really made for walking on" What?
Anyway the reason I tell this tale is to let you guys who didn't know that your boots may not be covered under your spanking new warranty on your shiney new suit.. and for those of us who already own and use the Oceanic Aedura with slippers for rock boots Pick yer bloody feet up
may last longer?
