[aclivity]

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<font color='#000080'>Last week, after a dive out of Portland, I lost a little rubber cap thingy that covered the air hose connector to my Auto-Air when not in use.  I like to keep the connector covered so I can wash down the BCD and it's also a bit neater than having a plastic baggie over it.

Anyway, I lost it, and I emailed customer support at A P Valves asking could I buy a replacement.  They sent me out a replacement immediately, free of charge (and apparently, it's called a "Moss cap").  Nice people.

Just thought I would share that story with you.

Andy

 

[Gimbo]

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<font color='#0000FF'>I brought my Buddy Ranger though Simply Scuba and asked them specifically to send that rubby cap thing. I got the kit last week but didn't get the cap. When I asked them they said that they didn't stock them. That annoyed me because I asked specifically to enclose it and I knew Simply Scuba had to bring in the Ranger from AP.
So I'm dissapointed by Simply Scuba, as for Ap I will call them tommorrow to ask for these rubber cap things.

Thanks for letting us know what the cap is called!

 

[John Gulliver]

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I also have excellent experience of AP Valves customer service. They are very helpful people. I wish everybody was as good as they are.

 

[Steve L.]

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There is no doubt about it, their customer support is second to none.

Several months ago, the Auto Air connection to the hose on my Profile was leaking.This was a few days before a Red Sea trip. I was told that to fix it would cost £20 incl. P & P. It was back well in time for the trip with a brand new auto air unit (all for the £20 quoted).

Last month, I had a leak on the inner bag. Again, that was replaced in less that a week , together with new overpressure valves throughout for £60, incl. P & P.

I know their products attracht criticism for being too heavy/over engineered etc. but if i had to replace my BCD, it would certainly be with another  Buddy jacket.

Steve

 

[Mary]

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thought that if you were the first owner (ie not second hand) you got a lifetime guarantee?

 

[Phil Ennis]

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Quote[/b] (Mary @ Aug. 27 2003,19:31)]thought that if you were the first owner (ie not second hand) you got a lifetime guarantee?

<font color='#0000FF'>Yes you do get a lifetime warranty but it doesnt cover losing bits. I lost the clip that retains the BC hose, I rang them and it arrived the following day FOC, excellent service.  

 

[Paul Oliver]

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Chris

I live a mile from Simply Scuba and unless its an emergency or a very small bit of kit i will drive the 45 miles to Dive Kent to get it.

The majority of the other 100 members of my club do the same. But maybe thats a coincident.

Regards

Paul

 

[Gimbo]

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<font color='#0000FF'>Paul
I normally have no problems with Simply Scuba but this time things didn't work out as well as usual. I'll be sending an e-mail to AP later and confident I'll get the cap without any hassle. It's just a pity as I specifically asked S.S for the cap and that was ignored.
I live in Northen Portugal so much of the material I get is on-line, you are lucky in the UK where there is so much variety. Have two more days before I try out the Ranger, can't wait!