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There is no doubt about it, their customer support is second to none.
Several months ago, the Auto Air connection to the hose on my Profile was leaking.This was a few days before a Red Sea trip. I was told that to fix it would cost £20 incl. P & P. It was back well in time for the trip with a brand new auto air unit (all for the £20 quoted).
Last month, I had a leak on the inner bag. Again, that was replaced in less that a week , together with new overpressure valves throughout for £60, incl. P & P.
I know their products attracht criticism for being too heavy/over engineered etc. but if i had to replace my BCD, it would certainly be with another Buddy jacket.
Steve
There is no doubt about it, their customer support is second to none.
Several months ago, the Auto Air connection to the hose on my Profile was leaking.This was a few days before a Red Sea trip. I was told that to fix it would cost £20 incl. P & P. It was back well in time for the trip with a brand new auto air unit (all for the £20 quoted).
Last month, I had a leak on the inner bag. Again, that was replaced in less that a week , together with new overpressure valves throughout for £60, incl. P & P.
I know their products attracht criticism for being too heavy/over engineered etc. but if i had to replace my BCD, it would certainly be with another Buddy jacket.
Steve