To be fair they did get my authorisation first, but their call was very much under-toned with "If you want your suit back, have it! By the time you pay the postage back from us then too & from someone else you'll pay the same anyway!" In hindsight, I should've had it back, but I just wanted the damn problem resolved! And I paid dearly for it! I won't ever use them again, as much for their attitude as their price & service!They have no right to undertake £100+ of work without consulting you first. I would have simply demanded the suit back.