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The Artist formerly known as 'Kirky'
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The following is a letter from a dive outfit in response to a complaint.........

`Dear Mr

As mentioned in my previous E-mail, I brought up your comments for
discussion at our weekly manager's meeting on Thursday 29th July and now
discuss these further.

While our dive boats contain a complete range of safety equipment including
oxygen kits, life vests, flares, first aid kit etc which is methodically
checked, we feel it is not necessary to inform the customers of its location
as our trained staff will be the ones who will utilise it in the case of an
emergency.

We however always mention the availability of the hookah line in the deep
dive briefing, with diver recall procedures always mentioned in the shallow
dive briefing.

I understand your concern about the boat being unattended on the deep dive,
and this is normal practice for all the operations on the Island. The reason
we can allow this to happen is that on the first dive of the day (deep
dive), each group of divers is directly under the supervision of their
divemaster. This means that they are constantly being monitored, and their
guide is ready to act quickly if a problem arises. This "in water
supervision" is actually safer, and the customers enjoy the confidence of
diving with a qualified Instructor. In reality, there is only a time lag of
around 10 minutes that
the boat is unattended, as the first group is almost finishing their dive as
the last group is entering the water.
The moorings that the boats are tied onto are installed and inspected by the
Cayman Islands Department of the Environment. They are regularly maintained
and extremely strong. You probably noticed that the condition of the waters
around Cayman are extremely favorable, which means that it is very safe for
the boats to be left unattended. These calm conditions also explains why
the dive boats for all the operations are moored just offshore every night.
However if the conditions do become more challenging as can happen on the
North Wall in the Winter time, we put an extra staff member on the dive trip
to monitor the boat and to give additional help to our customers in the
rougher conditions.
As the second dive (shallow dive) is an unguided buddy team dive, a crew
member is always present on the boat to act as "snorkel watch" to assist any
diver that may require assistance.

It is always recommended that you stay with your dive group, and allow your
divemaster to exit the water first. He is then able to assist other divers
out of the water and to help with cameras etc. This should have been
mentioned in the briefing and I will follow up on that point.

We have been using the slightly smaller 72 cf tanks for approximately 3
years and find they contain plenty of air for the profiles that we offer. We
have been so pleased with them that our owners are now phasing out our
remaining 80 cf tanks and replacing them with 72 cf tanks. I appreciate that
they must
be full, but we always have plenty of tanks on board in the event of some
lower
fills.
The empty tanks are always taken off the boat after each dive, but
unfortunately even after being briefed not to, the customers sometimes put
the plastic cap back on the tanks which indicates to us that the tank is
full, and are therefore left on the boat. Tanks often leak air overnight and
when noticed they are sent to our repair shop to be serviced. These
situations are unfortunate, but we always carry sufficient tanks for these
eventualities.

On the deep dive we offer a range of profiles such as a 70 ft dive for 30
minutes, 100 ft dive for 20 minutes, and 100 ft dive for 30 minutes for our
computer divers (air and computer time allowing). We offer this to
accommodate the different skill levels on the trips and to be flexible with
our customers. Unfortunately if we increase the bottom time for our computer
divers even further, the surface interval they would require before their
second dive would also increase, resulting in the table profile divers
having unacceptable waiting times.
Most operators offer a 30 minute surface Interval time between the deep and
the shallow dive wheras we like to build in an extra safety margin of an
additional 10 minutes making 40 minutes. The profile for the shallow reef
dive may be a 50 ft dive for 40 minutes or a 60 ft dive for 30 minutes
depending on the location, and the computer divers should be allowed an
extra 10 minutes, which I will reinforce to the staff.
As all the divers do not exit and enter the water at the same time there
will be a range of surface intervals amongst the divers and when they enter
the water. Please do not hesitate to inform the crew of your particular
situation and wait until you have sufficient surface Interval before
starting your second
dive.

At Red Sail Sports, we continually try to offer our customers a thoroughly
enjoyable experience and I sincerely hope my above comments offer an
explanation to your concerns.
As I mentioned before, please do not hesitate to contact me on your next
trip to Grand Cayman as I would be very pleased to meet with you and discuss
any concerns at all that you may have to ensure that your next experience
with Red Sail Sports is a positive one.

Sincerely`

Interesting ??....
 

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Blimey I can hear these guys spurs jangling from here :bandit_2:

Your DM aint going to be nuch of a help with the O2 kit if he's half dead from having to stop some fat bloater from doing a Polaris impression after his belt slipped is he ? Leaving boats unattended is a big no no, esp with a holiday diving group. Mind you the DM will have been luck to still be diving as he's probably got a hernia from helping lift the punters assorted cameras and torches out the water :biggrin:

Also when I lead groups I get out last - you never know what will happen as they get back on the boat.

Bit about the cylinders is not clear - people always put the bloody caps back after the dive when you've told 'em not to - no problem if they all come off at night but it sounds like these dont - again bad practice IMHO.

Surface intervals sound a bit on the short side too - I'd like a fair bit more after a 30m dive even if I had got accustomed to it over the season, let alone 1st couple of days of the holiday. When you consider that you've exerted yourself getting back onboard, had a chat, dekitted, refilled, rekitted and the back in - high outside temperatures too - sounds dodgy to me :frown:

Cant remember what else was in there but that's enough points - thing is I'm pretty sure me and the other half applied for work with this lot only the other week - might have to reconsider :errrr:

Dive safe all
Paul
 

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Eeek!

They sound truly horrible.  I think after my first day diving with them I would have been off somewhere else.  Maybe it's just me, but I wouldn't even think about getting back into the water until I have had at least 1 hour surface interval, and my computer ticks me off and gives me a "black mark" if I don't have 2 hours!

No-one on the boat, divemaster first onboard and probably dekitted just as some once a year diver has a heart attack getting back on board.

Oh, and how can the divers be fully supervised on the deep dive, but allowed more time if they are on computers?

I am stopring that name for future reference - Lou's list of who to avoid!
 

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Yes, it's a frightening catalogue of unsafe diving practices, but, unfortunately, not uncommon in Florida and the Caribbean. Dangerously short surface intervals are particularly common. It's a matter of getting back to base as quickly as possible and picking up the next boatload of punters.
 

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</span>
[b said:
Quote[/b] ]Quote: from John Gulliver on 12:51 pm on Dec. 18, 2002
Yes, it's a frightening catalogue of unsafe diving practices, but, unfortunately, not uncommon in Florida
<span =''>
Well, as we all know, NOTHING good comes from Florida divers! ;)
 
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