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No, no, you are right. He is in a customer facing job and should remember that it is the customers that pay his wages. If you get pissed off at that petrol station you will use another. Eventually the petrol station is not selling enough petrol to pay all the staff.

That's besides it being rude to be talking on the phone when he should be doing his job. Sounds like he needs a reminder from his boss about exactly what he gets paid for.......
 
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