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I spent some years as a supervisor and a manager before I started my own company.
I like to think I did a good job. For me the job is all about finding solutions not problems.
The previous incumbent had been the opposite. If something was going off track he was straight in the directors office slagging people off. Although he was popular with higher management (because he was apparently spotting all these faults in the staff) he was hated by his underlings, including me.
If there was a issue that I hadn't solved before it became a problem (i.e. gone "up stairs") then I was disappointed. I saw myself as just another man with a job to do. I kept the staff in the loop.
When it hit the fan the first thing I'd do is stop and think. When I decided on a plan of attack I'd gather the best team to tackle the problem and brief them on what we needed to do. I had no objection to pulling my overalls on and mucking in, especially if a machine had gone down.
My approach did frustrated my director. It left him with a much lighter work load on the shop-floor. At his every turn I'd just respond "it's sorted!"
Paul
I like to think I did a good job. For me the job is all about finding solutions not problems.
The previous incumbent had been the opposite. If something was going off track he was straight in the directors office slagging people off. Although he was popular with higher management (because he was apparently spotting all these faults in the staff) he was hated by his underlings, including me.
If there was a issue that I hadn't solved before it became a problem (i.e. gone "up stairs") then I was disappointed. I saw myself as just another man with a job to do. I kept the staff in the loop.
When it hit the fan the first thing I'd do is stop and think. When I decided on a plan of attack I'd gather the best team to tackle the problem and brief them on what we needed to do. I had no objection to pulling my overalls on and mucking in, especially if a machine had gone down.
My approach did frustrated my director. It left him with a much lighter work load on the shop-floor. At his every turn I'd just respond "it's sorted!"
Paul